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October 31, 2016

How to Open on Thanksgiving Without Making Your Entire Staff Hate You

By: Piet E. Jones

Thanksgiving_foodcentricGreat, you’ve decided to open for Thanksgiving. Now the next question, how do you pull this off without sending staff morale into the basement? Competition for both front- and back-of-house staff is fierce, especially for experienced and competent employees. Sure, you may get through the holiday without anyone actually quitting, but a month or two down the line when the new locavore bistro around the corner opens or there’s a position at a downtown high-end hot spot, your staffers may remember not being able to spend a holiday with their family and be more open to making a move. Watching that sous chef you’ve spent the last year training and grooming or the bartender who created your hot cocktail program walk out the door represents a lost investment and can be disruptive to your future earnings.

Striking a balance for both the business and your staff is key. Some restaurants, especially those in hotels or resorts, are expected to be open. Others have a long history of holiday dining. Employees recognize this but, in terms of your staff, make sure days like this aren’t taken for granted. A few relatively simple steps can go a long way toward making them feel better about missing time with their families.

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