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1 posts from March 2018

March 6, 2018

Creating a Flexible Menu

By Piet Jones

Flexible-menu-new2Nothing brings a kitchen to a screeching halt faster than a special order. Even slight changes can disrupt the finely-tuned rhythm of the line and, if the dish has to be touched by more than one chef, the odds of an unintentional fumble increase exponentially. Then there’s the twinge of disappointment at a well-orchestrated dish, one that the head chef worked hours to create and perfect, being re-imagined into something that may very well not reflect the culinary story he or she is trying to create.

Like it or not, special orders aren’t just here to stay, they are becoming the norm — the expectation, not the exception. But perhaps it’s time to embrace this change. Step away from the rigidness of an invariable menu and allow a bit of customization that ensures you maintain control of the dishes and can minimize disruption to service.

This doesn’t have to be a major change. Consider that much of the demand for menu customization comes from two sources; dietary allergies and lifestyle choices. Take a look down your menu. Are there any dishes which you could, with a couple of minor changes, make gluten free? Perhaps by forgoing the breadcrumbs or replacing the sauce with a compound butter? Of course, the modified dish might require a new ingredient or two that increases the food cost of a dish. In that case, don’t be afraid to impose a small upcharge. Increasing options, and clearly identifying that certain dishes can be made gluten free, will help steer people to those dishes. It will also likely reduce the number of requests for changes to other dishes that might not be so easily modified.

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