By: Piet E. Jones
Great, you’ve decided to open for Thanksgiving. Now the next question, how do you pull this off without sending staff morale into the basement? Competition for both front- and back-of-house staff is fierce, especially for experienced and competent employees. Sure, you may get through the holiday without anyone actually quitting, but a month or two down the line when the new locavore bistro around the corner opens or there’s a position at a downtown high-end hot spot, your staffers may remember not being able to spend a holiday with their family and be more open to making a move. Watching that sous chef you’ve spent the last year training and grooming or the bartender who created your hot cocktail program walk out the door represents a lost investment and can be disruptive to your future earnings.
Striking a balance for both the business and your staff is key. Some restaurants, especially those in hotels or resorts, are expected to be open. Others have a long history of holiday dining. Employees recognize this but, in terms of your staff, make sure days like this aren’t taken for granted. A few relatively simple steps can go a long way toward making them feel better about missing time with their families.